Terms

ACTICADE MEMBERSHIP TERMS AND CONDITIONS

Please take a moment to read these Membership Terms and Conditions (“Terms”), which govern your membership at Acticade. By accepting these Terms, you enter into a legally binding contract with Acticade OÜ. These Terms apply equally to both 3-month and 12-month membership plans.

1. MEMBERSHIP COMMITMENT
   When you subscribe to a 3-month or 12-month membership at Acticade, you are agreeing to complete payments for the full term of the membership you have selected. This commitment ensures we can consistently offer the high-quality service all our members expect and enjoy.
2. PAYMENT TERMS
   Billing Cycle: Payments are due monthly, with each billing cycle spanning 4 weeks. You will receive an invoice at the start of each cycle, reflecting the due payment for that period.
   Due Regardless of Usage: The monthly fee is obligatory regardless of how frequently the services are used during the cycle.
   Late Payment: Failure to make a payment on time may result in a temporary suspension of membership privileges until the outstanding balance is cleared.
3. CANCELLATION POLICY
   Notification Requirement: To cancel your membership, notify Acticade at info@acticade.eu at least 7 days before your next billing cycle
   Less than 7-Day Notices: Cancellations notified less than 7 days before the start of the next cycle will result in one final charge to cover the upcoming billing cycle, after which no future billings will occur.
4. EARLY CANCELLATION CONSEQUENCES
   12-Month Membership: Cancelling a 12-month membership before the term concludes incurs an early cancellation fee equal to one billing cycle’s payment. This fee addresses the abrupt end of the membership agreement. After early cancellation, while you may switch to a 3-month plan, re-subscribing to a 12-month plan will only be possible after the original 12-month term’s duration would have ended.
   3-Month Membership: Cancelling a 3-month membership before the term ends does not incur an early cancellation fee, but you must wait until the original term concludes before rejoining. No refunds are provided for unused portions of the membership, emphasizing the value of the initial commitment.
5. MID-MONTH CANCELLATIONS
   Definition: A “Mid-Month Cancellation” refers to terminating your membership at any point that does not align with the end of your current 4-week billing cycle.
   Consequences: In such cases, while no refunds are offered for the unused time within that billing cycle, you retain access to membership benefits until the cycle concludes. This policy ensures that members can make informed decisions about their membership based on their billing cycle and term commitment.
6. PAUSING MEMBERSHIP
   Members have the option to pause their membership for a minimum of 7 days. To pause, members must notify Acticade at info@acticade.eu.
7. 6-HOUR FREE CANCELLATION ADD-ON
   For an additional fee of 50€/month, members can enjoy the flexibility of cancelling a session up to 6 hours before the scheduled time. This add-on is optional and is in addition to the monthly membership fee.
8. LATE CANCELLATION/NO SHOW POLICY
   Cancellations and rescheduling are free if made more than 24 hours before the scheduled session time. In the event of a late cancellation or no-show without the 6-Hour Free Cancellation Add-on, the incident will be considered as a used session, thereby reducing the number of sessions remaining in your current billing cycle. This policy ensures fair access to sessions for all our members and helps us manage our scheduling efficiently. Members who have opted for the 6-Hour Free Cancellation Add-on are permitted to cancel up to 6 hours before their scheduled session without it being counted as a used session. This add-on provides additional flexibility for managing your schedule and ensures you get the most out of your membership at Acticade.
9. REFUND POLICY
   Refunds are not available for any memberships, including if cancellation is made midway through the billing month.
10. CONTACT INFORMATION FOR CANCELLATION
    To cancel or pause your membership, or to make any inquiries regarding your membership status, please contact us through info@acticade.eu.
11. LEGAL RIGHTS
    Membership benefits and rights are non-transferable. Legal circumstances under certain jurisdictions may entitle you to a refund; otherwise, subscription fees are not refundable.
12. LIABILITY AND HEALTH
    All participants are required to complete a health questionnaire prior to their first session. Acticade reserves the right to refuse service based on health concerns that may pose a risk to the individual or others during the session. By participating in Acticade classes, participants acknowledge and accept the inherent risks involved, including but not limited to physical exertion and the use of Pilates equipment, and the potential for injuries. It is the participant’s responsibility to consult with a physician before participating. Participants release, discharge, and hold harmless Acticade, its owners, instructors, employees, agents, and representatives from any claims, demands, and causes of action arising from or related to participation in Pilates classes or use of Acticade facilities. Acticade provides guidance and instruction but does not guarantee safety or prevent injury. Acticade is not responsible for any injuries, accidents, or other occurrences resulting from participation. In case of an emergency, participants authorize Acticade to seek medical treatment on their behalf and agree to be responsible for any costs associated with such treatment. Personal information collected during registration will be kept confidential and used solely for administrative purposes and to enhance participant experience. Acticade is not responsible for lost, stolen, or damaged personal items. Participants agree to indemnify and hold harmless Acticade, its owners, instructors, employees, agents, and representatives from any liabilities, claims, actions, damages, costs, or expenses, including attorney’s fees, arising out of participation in Pilates classes or use of Acticade facilities.
13. CHANGES TO MEMBERSHIP TERMS
    Acticade reserves the right to modify these Terms at any time. Members will be notified of any significant changes, with the option to cancel their membership if they do not agree with the new terms.
14. CLARIFICATIONS
    Billing Cycle: A fixed period of 4 weeks for which membership fees are due. This cycle determines when payments are made and is not necessarily aligned with calendar months.
    Membership Term: The overall duration of your membership commitment, either 3 months or 12 months, during which you agree to maintain your membership with Acticade. This term outlines the broader commitment beyond the monthly billing cycles.

By continuing your membership with Acticade, you acknowledge that you have read, understood, and agreed to these terms and conditions, which form a part of your contract with Acticade OÜ. For questions or further information, please contact us directly.