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This page features terms and conditions of Acticade services

Acticade OÜ Terms of Service

Introduction

Our website acticade.eu (“Site”), including all pages within and any products or services offered, are maintained and operated by Acticade OÜ (“Acticade”, “we,” “us,” or “our”). These Terms of Service (“Terms”) outline the rules and regulations for the use of Acticade’s website and services.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Acticade’s services if you do not accept all the terms and conditions stated on this page.

Legal Agreement

These Terms constitute a legal agreement between you and Acticade OÜ. By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms. You agree to comply with all applicable laws and regulations regarding your use of our Site. You represent that you are of legal age and have the legal capacity to enter into contracts in your jurisdiction.

Use of the Site and Services

Our Site and Services are intended for personal, non-commercial use. We offer various products and services, including but not limited to Pilates sessions and membership plans. Certain features of the Site may only be accessible upon registration or purchase.

Physical Exercise Agreement

You acknowledge that physical exercise can be strenuous and carries a risk of injury. You agree to take full responsibility for your health and safety when participating in any exercise activity associated with Acticade. We recommend consulting with a healthcare professional before beginning any new exercise program.

Content and Intellectual Property

All content on our Site, including text, graphics, logos, and images, is owned by Acticade OÜ or its content suppliers and is protected by copyright and other intellectual property laws. You are granted a limited license to access and use the Site and our Services for your personal use.

Membership and Payment

  • Memberships to Acticade are offered in various terms, including but not limited to 3-month and 12-month durations.
  • Payment for memberships and sessions is due as specified in the billing terms, and all payments are in EUR.
  • Memberships and session packs are governed by specific cancellation and refund policies as detailed in our Acticade Membership Terms and Conditions and Acticade Single Sessions and Multi-Pack Sessions Terms and Conditions.

Privacy

We are committed to protecting your privacy. Our Privacy Policy, as detailed on our website, governs the collection, use, and protection of your personal information.

Modifications to Terms

Acticade OÜ reserves the right to modify these Terms at any time. Changes will become effective immediately upon posting to our Site. Your continued use of the Site after any such changes indicates your acceptance of the new Terms.

Contact Information

For any questions or concerns regarding these Terms, your membership, or services, please contact us at info@acticade.eu.

Governing Law and Jurisdiction

These Terms are governed by the laws of Estonia. Any dispute arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Estonia.

 

ACTICADE MEMBERSHIP TERMS AND CONDITIONS

Please take a moment to read these Membership Terms and Conditions (“Terms”), which govern your membership at Acticade. By accepting these Terms, you enter into a legally binding contract with Acticade OÜ. These Terms apply equally to both 3-month and 12-month membership plans.

  1. MEMBERSHIP COMMITMENT
    When you subscribe to a 3-month or 12-month membership at Acticade, you are agreeing to complete payments for the full term of the membership you have selected. This commitment ensures we can consistently offer the high-quality service all our members expect and enjoy.
  2. PAYMENT TERMS
    Billing Cycle: Payments are due monthly, with each billing cycle spanning 4 weeks. You will receive an invoice at the start of each cycle, reflecting the due payment for that period.
    Due Regardless of Usage: The monthly fee is obligatory regardless of how frequently the services are used during the cycle.
    Late Payment: Failure to make a payment on time may result in a temporary suspension of membership privileges until the outstanding balance is cleared.
  3. CANCELLATION POLICY
    Notification Requirement: To cancel your membership, notify Acticade at info@acticade.eu at least 7 days before your next billing cycle
    Less than 7-Day Notices: Cancellations notified less than 7 days before the start of the next cycle will result in one final charge to cover the upcoming billing cycle, after which no future billings will occur.
  4. EARLY CANCELLATION CONSEQUENCES
    12-Month Membership: Cancelling a 12-month membership before the term concludes incurs an early cancellation fee equal to one billing cycle’s payment. This fee addresses the abrupt end of the membership agreement. After early cancellation, while you may switch to a 3-month plan, re-subscribing to a 12-month plan will only be possible after the original 12-month term’s duration would have ended.
    3-Month Membership: Cancelling a 3-month membership before the term ends does not incur an early cancellation fee, but you must wait until the original term concludes before rejoining. No refunds are provided for unused portions of the membership, emphasizing the value of the initial commitment.
  5. MID-MONTH CANCELLATIONS
    Definition: A “Mid-Month Cancellation” refers to terminating your membership at any point that does not align with the end of your current 4-week billing cycle.
    Consequences: In such cases, while no refunds are offered for the unused time within that billing cycle, you retain access to membership benefits until the cycle concludes. This policy ensures that members can make informed decisions about their membership based on their billing cycle and term commitment.
  6. PAUSING MEMBERSHIP
    Members have the option to pause their membership for a minimum of 7 days. To pause, members must notify Acticade at info@acticade.eu.
  7. 6-HOUR FREE CANCELLATION ADD-ON
    For an additional fee of 50€/month, members can enjoy the flexibility of cancelling a session up to 6 hours before the scheduled time. This add-on is optional and is in addition to the monthly membership fee.
  8. LATE CANCELLATION/NO SHOW POLICY
    Cancellations and rescheduling are free if made more than 24 hours before the scheduled session time. In the event of a late cancellation or no-show without the 6-Hour Free Cancellation Add-on, the incident will be considered as a used session, thereby reducing the number of sessions remaining in your current billing cycle. This policy ensures fair access to sessions for all our members and helps us manage our scheduling efficiently. Members who have opted for the 6-Hour Free Cancellation Add-on are permitted to cancel up to 6 hours before their scheduled session without it being counted as a used session. This add-on provides additional flexibility for managing your schedule and ensures you get the most out of your membership at Acticade.
  9. REFUND POLICY
    Refunds are not available for any memberships, including if cancellation is made midway through the billing month.
  10. CONTACT INFORMATION FOR CANCELLATION
    To cancel or pause your membership, or to make any inquiries regarding your membership status, please contact us through info@acticade.eu.
  11. LEGAL RIGHTS
    Membership benefits and rights are non-transferable. Legal circumstances under certain jurisdictions may entitle you to a refund; otherwise, subscription fees are not refundable.
  12. LIABILITY AND HEALTH
    All participants are required to complete a health questionnaire prior to their first session. Acticade reserves the right to refuse service based on health concerns that may pose a risk to the individual or others during the session. By participating in Acticade classes, participants acknowledge and accept the inherent risks involved, including but not limited to physical exertion and the use of Pilates equipment, and the potential for injuries. It is the participant’s responsibility to consult with a physician before participating. Participants release, discharge, and hold harmless Acticade, its owners, instructors, employees, agents, and representatives from any claims, demands, and causes of action arising from or related to participation in Pilates classes or use of Acticade facilities. Acticade provides guidance and instruction but does not guarantee safety or prevent injury. Acticade is not responsible for any injuries, accidents, or other occurrences resulting from participation. In case of an emergency, participants authorize Acticade to seek medical treatment on their behalf and agree to be responsible for any costs associated with such treatment. Personal information collected during registration will be kept confidential and used solely for administrative purposes and to enhance participant experience. Acticade is not responsible for lost, stolen, or damaged personal items. Participants agree to indemnify and hold harmless Acticade, its owners, instructors, employees, agents, and representatives from any liabilities, claims, actions, damages, costs, or expenses, including attorney’s fees, arising out of participation in Pilates classes or use of Acticade facilities.
  13. CHANGES TO MEMBERSHIP TERMS
    Acticade reserves the right to modify these Terms at any time. Members will be notified of any significant changes, with the option to cancel their membership if they do not agree with the new terms.
  14. CLARIFICATIONS
    Billing Cycle:
    A fixed period of 4 weeks for which membership fees are due. This cycle determines when payments are made and is not necessarily aligned with calendar months.
    Membership Term:
    The overall duration of your membership commitment, either 3 months or 12 months, during which you agree to maintain your membership with Acticade. This term outlines the broader commitment beyond the monthly billing cycles.

By continuing your membership with Acticade, you acknowledge that you have read, understood, and agreed to these terms and conditions, which form a part of your contract with Acticade OÜ. For questions or further information, please contact us directly.

ACTICADE SINGLE SESSIONS, MULTI-PACK SESSIONS, AND INTRO OFFER TERMS AND CONDITIONS

The following terms and conditions govern the purchase and use of single sessions (“Drop-in“), multi-pack sessions (e.g. “10-pack“), and intro offer (“Alusta Pilatesega“) sessions at Acticade. By purchasing these sessions, you agree to these terms, establishing a contract with Acticade OÜ.

  • Session Packages
    1. Single Session: A one-time payment grants access to a single Pilates session at Acticade.
    2. Multi-Pack Sessions: A one-time payment provides access to specified number of Pilates sessions. The multi-pack is valid for a specified number of months from the date of purchase. Unused sessions after the specified term will expire and are non-refundable.
    3. Intro offer sessions: A one-time payment grants access to 3 single Pilates sessions for new clients at Acticade.
  • Payment and Booking
    Payment for single sessions, multi-pack sessions, and intro offer sessions must be made upfront. Bookings can be made online through the Acticade website or directly at the studio.
    1. Same Day Bookings: Same day bookings are welcome, but must be made at least 4 hours in advance of the desired session time by calling the instructor directly. Availability for same day bookings is not guaranteed and is subject to current scheduling and capacity.
  • Cancellation and Rescheduling Policy
    Cancellations and rescheduling requests for any session must be made at least 48 hours before the scheduled session time to avoid charges. Cancellations or rescheduling requests made less than 48 hours before the scheduled time will be considered late and the session will be counted as used.
  • Refunds and Expirations
    1. Refunds: All sales for single sessions, multi-pack sessions, and intro offer sessions are final. Refunds are not available for any reason, including but not limited to dissatisfaction with service, inability to book preferred times, or unused sessions in a multi-pack or in an intro offer.
    2. Expirations: Unused sessions beyond these periods will expire and will not be refunded or extended.
      • Single sessions must be used within 30 days of purchase.
      • The 10-pack sessions must be used within 4 months of purchase. Other types of multi-pack sessions must be used within the term specified upon purchase.
      • The intro offer sessions must be used within 2 weeks of purchase. 
  • Liability and Health
    All participants are required to complete a health questionnaire prior to their first session. Acticade reserves the right to refuse service based on health concerns that may pose a risk to the individual or others during the session. By participating in Acticade classes, participants acknowledge and accept the inherent risks involved, including but not limited to physical exertion and the use of Pilates equipment, and the potential for injuries. It is the participant’s responsibility to consult with a physician before participating. Participants release, discharge, and hold harmless Acticade, its owners, instructors, employees, agents, and representatives from any claims, demands, and causes of action arising from or related to participation in Pilates classes or use of Acticade facilities. Acticade provides guidance and instruction but does not guarantee safety or prevent injury. Acticade is not responsible for any injuries, accidents, or other occurrences resulting from participation. In case of an emergency, participants authorize Acticade to seek medical treatment on their behalf and agree to be responsible for any costs associated with such treatment. Personal information collected during registration will be kept confidential and used solely for administrative purposes and to enhance participant experience. Acticade is not responsible for lost, stolen, or damaged personal items. Participants agree to indemnify and hold harmless Acticade, its owners, instructors, employees, agents, and representatives from any liabilities, claims, actions, damages, costs, or expenses, including attorney’s fees, arising out of participation in Pilates classes or use of Acticade facilities.
  • Changes to Terms and Conditions
    Acticade reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the Acticade website. It is your responsibility to review these terms regularly to ensure you are aware of any changes.
  • Contact Information
    For cancelations, rescheduling, or any inquiries related to your sessions, please contact Acticade at info@acticade.eu or through our customer service line at +372 5126899.

By purchasing single sessions, a multi-pack of sessions, or intro offer sessions, you acknowledge that you have read, understood, and agreed to these terms and conditions. We look forward to assisting you in your fitness journey with tailored, one-on-one Pilates training that enhances mobility, strength, and wellness.

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